This guide provides information on how to manage your AltTexty account, subscription plan, and billing details. We aim to make this process as straightforward as possible.
1. Accessing Your Account Dashboard #
Your primary resource for managing your AltTexty subscription is your account dashboard on our website.
- How to Access:
- Go to https://alttexty.com/account.
- Log in with the email address and password you used when purchasing AltTexty or starting your trial.
- If you’ve forgotten your password, use the “Forgot Password?” link on the login page.
2. What You Can Do in Your Account Dashboard #
Once logged in, your account dashboard typically allows you to:
- View Your Current Subscription Plan: See the name of your active plan (e.g., Starter, Pro, Business) and its key features.
- Check Your License Key(s): Find the license key(s) associated with your account, which you need to activate the AltTexty plugin on your WordPress site(s).
- Download the Plugin: Access the latest version of the AltTexty plugin for download.
- Manage Billing Information:
- Update your payment method (e.g., change credit card details).
- View your billing history and download invoices/receipts.
- Upgrade Your Subscription: If you need more credits, or want to use AltTexty on more sites, you can typically upgrade your plan directly from your account dashboard.
- View Renewal/Expiry Date: See when your current subscription term is set to renew or expire.
3. Downgrading or Cancelling Your Subscription #
We aim to make managing your subscription flexible.
- How to Downgrade or Cancel:
- Currently, to downgrade your plan or cancel your subscription, please reach out to our support team directly. We can assist you with these changes promptly.
- Please provide your account email and the reason for your request so we can process it efficiently.
- What Happens When You Cancel:
- If you cancel, your subscription will typically remain active until the end of your current paid billing period. After that, your license key will become inactive, and the AI generation features of AltTexty will cease to function.
- You will still be able to access the plugin’s settings and any alt text already generated, but new generations will not be possible without an active subscription.
4. Updating Your Payment Method #
It’s important to keep your payment method up to date to ensure uninterrupted service.
- How to Update:
- Log in to your account dashboard:
- Navigate to the “Billing Details” or “Payment Methods” section.
- You should find an option to add a new payment method or update your existing one.
- Follow the prompts to securely enter your new card details.
If you have any questions about your account, billing, or subscription that aren’t covered here, please don’t hesitate to contact our support team. We’re always happy to help!
